As Nourish’d continues to grow, so does the importance of delivering exceptional customer experience.
That’s why we’re looking for another brilliant human to join our Customer Care team.
We’re searching for a Part-Time Customer Care Agent to become the voice of Nourish’d — someone who can build rapport quickly, solve problems confidently, and make every customer feel heard.
Remote (Australia) | 15 hours per week | $30/hour + Super
About Nourish’d
At Nourish’d, we exist to have real and positive impact on the health of humans.
We’re a founder-led, premium ready-made meal company delivering fresh, 100% Coeliac-safe meals to thousands of Australians every week — including many living with disability and complex health needs through the NDIS and Support at Home programs.
We care deeply about what we do, but we care even more about how we do it.
Our Values
Our values aren’t posters on a wall.
They’re operational standards.
- We are humans before we are numbers
- Start with kindness
- Real impact
- Think without limitations
- Imperfect action
- No bullshit
If those feel like a strong “hell yes,” keep reading.
Why This Role Exists
Our customers are real people.
When they pick up the phone, they deserve to speak to someone who genuinely cares about helping them.
We have great systems, brilliant technology, and a skilled Customer Experience team behind the scenes. What we’re looking to add is another warm, capable human who can own the phones, solve problems quickly, and represent Nourish’d the way we'd want our own family to be looked after.
This isn’t a passive role.
You won’t be reading from scripts or waiting for someone to tell you what to do.
You’ll be trusted to make good decisions, communicate clearly, and close the loop on every customer interaction you touch.
What You'll Be Doing
Own The Phones
- You’ll be the primary inbound voice of Nourish’d.
- Customers call about deliveries, subscriptions, account updates, funding questions, and everything in between.
- Your job is simple: listen, help, and make things easy.
Proactive Customer Outreach
- Not every great customer experience starts with an incoming call.
- You'll check in with new customers, follow up unresolved issues, and support our NDIS and Support at Home customers with care and consistency.
Manage Tickets & Follow Through
- You'll accurately log interactions in Zendesk, manage your ticket queue, and ensure every issue reaches a clear resolution.
- No orphaned tickets.
- No dropped balls.
Handle Escalations Appropriately
- Some situations need extra support.
- You'll know when to solve an issue yourself and when to escalate it to the Customer Experience Manager.
- Good judgement matters.
Support The Team
- We're a small, high-trust team.
- When other Customer Care team members are on leave, you'll be available to flex your hours and help keep things running smoothly.
Who You Are
A Natural Phone Person
- Not because you have to be. Because you're genuinely good at building rapport quickly and making people feel heard in a two-minute conversation.
Experienced In Online Customer Service
- You've worked in an e-commerce, subscription, or phone-based customer service environment before.
- You understand online customer accounts, delivery issues, subscriptions, and the pace of digital businesses.
Self-Directed
- This is a fully remote role.
- There is no office.
- There is no manager looking over your shoulder.
- You manage your day, your priorities, and your standards.
- Freedom motivates you more than structure.
Comfortable With Technology
- You don't need to be technical.
- But you do need to be confident navigating CRM systems, email platforms, and customer accounts.
- Experience with Zendesk is a serious advantage.
Kind, Calm & Practical
- You stay calm when customers are frustrated.
- You focus on solutions.
- You communicate clearly.
- And you always start with kindness.
The Details
- Rate: $30/hour + 12% Super
- Hours: 15 hours per week
- Schedule: Monday to Wednesday, approximately 9am–2pm AEST
- Location: Fully remote (Australia or New Zealand only)
- Reports To: Customer Experience Manager
- Start Date: ASAP
One Thing We Want To Be Clear About
- This is a remote, self-directed role.
- We're not a big corporate with a six-week onboarding program and layers of management.
- You'll be set up, supported, and trusted.
- But you'll also be expected to show initiative, ask questions, solve problems, and get on with things.
- If that sounds like freedom, you'll probably love it here.
- If it sounds stressful, this probably isn't the right role for you.
How To Apply
If our values felt like a strong "yes," we'd love to hear from you.
Skip the generic cover letter.
Instead, answer this:
Which of our six values would your previous manager say you live out the most — and what's one specific example of what that looked like on the phone with a customer?
Please include your resume with your application.
📩 Send applications to: [email protected]